Friday, August 17, 2012

Customer service makes or breaks a small business!

Always make your customers feel special...they're your lifeline! Do you operate a retail store? ALWAYS REMEMBER TO:

1) Greet your customers as they enter your establishment. Nice and easy; don't jump all over them as they make their way inside.

2) Know that the customer is always right about their desires. Only give suggestions when they ask you for them!

3) Have multiple ways for customers to pay! Take cash, credit cards, Paypal, etc. Research innovative options for paying for items and services in your store.

4) Give out samples and /or useful free information, that will make your customers' lives easier!

5) Be honest and truthful with your customers. Never push a more expensive item, that's out of stock, when you have a lower-priced item available on your shelf. By being honest and caring, you'll build trust and keep a customer for life!

Retail operators have a lot of competition. Stand out from the crowd; EXHIBIT TOP SHELF CUSTOMER SERVICE!

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